Clear across Middle East and Africa,
Airtel's world-class network offers reliable communications solutions
with customer care to match your needs. This booklet is designed to help you
get the most out of your Airtel Prepaid service. Please read through it
carefully before connecting your Airtel Prepaid line.
You will also need to refer to your
cell phone manual, as each model is different. Should you need more
information, do not hesitate to call the Airtel Customer Care Centre by
dialling 111 from your Airtel line or by dialling, +234 802 111 from any other
network, to speak to a Customer Care consultant at any time, 24 hours a day, 7
days a week.
Getting
Started
Before you do anything else, ensure
that your cell phone battery is charged. Refer to your cell phone manual on instructions.
Insert your Airtel SIM card into
your phone. When inserting your SIM card, please refer to your cell phone
instruction manual or ask your Airtel dealer to assist you.
Switch on your phone, and you are
now ready to get in touch with friends, family and business contacts,
provided you are within an Airtel coverage area.
Inserting
your SIM card
When inserting your SIM card, switch
off your phone and refer to your cell phone instruction manual or ask
your Airtel dealer to assist you. The SIM is the small microchip attached
to the bigger card. It is the 'brain' in your cell phone and connects you to
the Airtel network while holding all vital information like your phone
number and your airtime account. The SIM card can store up to 200 names
and numbers and 25 messages which can all be recalled when needed. You
can use your Airtel SIM in any phone. This means that if you change
phones or if your phone is damaged, just re-use this SIM card in your
new phone. There is no need to purchase a new SIM.
After inserting the SIM card, locate
the power ON button on your handset. If the phone is switched on, but
the words "Insert SIM" appear, it means that the SIM card is not
fitted correctly. Try reinserting the SIM card or check your cell phone user
manual for more details.
Activate
your Airtel Prepaid account
Your Airtel Prepaid SIM card
may come with some free airtime. Please follow the instructions on the
pack to activate the free airtime.
Subsequent airtime top-up can be
made using an Airtel top-up card or virtual recharge of any denomination.
Other features available to Airtel
subscribers are :
- Total cost control.
- Instant connectivity.
- Access to Customer Care 24 hours a day.
- A wide range of tariff options and packages to choose
from.
- International Direct Dialling (IDD) facility.
- Call Conferencing (this service is dependent on your
cell phone model.)
- Account balance and validity enquiries.
- To send text messages (SMS) anywhere in the world.
To
top up your airtime credit
Simply purchase airtime in whichever
denomination you want via the available mediums. For top-up cards and E-Pins
you'll need to dial *126*the pin number#.
Mobile top-up automatically credits
your account without you having do anything but pay to the vendor.
Top-up
denominations
Airtime denominations are available
via top-up Cards, mobile top-up and E-Pins.
The table below shows the
available denominations.
|
Airtime
Denomination
|
Top-up
cards
|
Mobile
Top-Up
|
E-PINS
|
|
N50
|
-
|
Yes
|
Yes
|
|
N100
|
-
|
Yes
|
Yes
|
|
N200
|
Yes
|
Yes
|
Yes
|
|
N300
|
-
|
Yes
|
-
|
|
N500
|
Yes
|
Yes
|
Yes
|
|
N1,000
|
Yes
|
Yes
|
Yes
|
|
N2,000
|
Yes
|
Yes
|
Yes
|
|
N5,000
|
Yes
|
Yes
|
Yes
|
|
N20,000
|
Yes
|
Yes
|
Yes
|
Validity
Period - Airtel for life
As a Airtel customer, if you
make a call, send an SMS or recharge your airtime credit at least once
every 90 days, your prepaid subscription will remain active for life and
your airtime credits will never expire. No more worries about complicated
validity periods or being disconnected! All recharge denominations have
the same validity period.
To make calls and send text
messages (known as Short Messages or SMS) you will need to add airtime
to your account by purchasing airtime cards from any authorized Airtel
dealer. Loading airtime onto your account is called topping up. Airtel
Top-up cards are available everywhere in a wide range of values and they
are easy to use.
Using
Top-up cards
- Gently scratch the coloured panel off the back of your
Airtel top-up card to reveal the secret 16-digit number (avoid using sharp
objects).
- Enter *126* followed by the 16-digit number on the
recharge card and the # key, then press the "Yes/Send/OK/Enter"
key.
- Your account will automatically be topped up with the
amount on the top-up card and a confirmation sent to you.
Using
mobile Top-up
You can top up your account using
mobile top-up at any Airtel Centre or authorized mobile top-up outlet.
Your Airtel phone will display your
new credit balance after your top-up card or mobile top-up has been
successfully credited to your account.
To
check your account balance
- Key in *123# and press the
"Yes/Send/OK/Enter" key.
- Your balance will be displayed on your cell phone screen.
Call
Me Back
With your Airtel Prepaid line
you can prompt other Airtel subscribers to call you when you've run out
of airtime or during an emergency.
Simply dial *140*(Airtel number for
the person you wish to call you)# and press Send/Ok/Yes/Enter
"Call Me Back" is a free
service. Every subscriber on the Airtel network can send up to a maximum
of 10 Call Me Back requests per day.
Useful
numbers
- Customer Care - 111
- Recharge your handset - *126*16 digit PIN on the
recharge card #
- Balance inquiry - *123#
